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Simplifying your Logistics needs with Technology and Innovations..

What We Offer

About Us

Parcels consist of small packages which are carried mainly by passenger carrying trains on Indian Railways (IR). We, the Indian Railways, are the backbone of logistics sector of the country. With our very wide network touching almost every nook and corner of the country, we play a crucial role in facilitating a balanced and inclusive socio economic development of the country. We carry almost all commodities like Fruits and Vegetables,Food grains, Fish, Poultry items, Electrical items,Cycle,Motorcycle,Scooter,Rickshaw, Machinery items, Medicines, House Hold Goods etc. We are the most environment friendly mode of land transportation system. We are committed to offer most competitive rates for transportation and timely delivery of parcels.

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Frequently Asked Questions

Q1) How can I book parcel through railways?

You can approach the Chief Parcel Supervisor of the concerned Railway station from where you want to book the parcel

Q2) In which trains is parcel booking allowed?

Parcel booking is normally allowed in all passenger trains.
Besides there are a number of Parcel Special trains also comprising only of Parcel Vans, whose details are available on the Railways website.

Q3) How should I pack my parcels?

All parcels must be securely packed in boxes, trunks, strong baskets or strong gunny, etc., so as to withstand the strain of handling and transferring incidental to their transportation by rail.
For certain commodities special packing conditions have been prescribed in the I. R. C. A. Coaching Tariff.

Q4) What are the parcel charges over railways?

Parcel rates vary with the class of train and are categorised into P-scale, R-scale and S-scale. The parcel rates table, indication of the weight/ dimensions and distance are given in the I. R. C. A. Coaching Tariff which is available on the Railway website.

Q5) How can I keep a track of my parcel?

Progressive Reference Record (PRR) number mentioned in Parcel Way Bill(PWB)/Luggage Ticket(LT) given to the consignor at the time of booking can be quoted to check the status of the consignment.

Q6) How will I know when the parcel has arrived at the destination?

Parcel arrival details can be checked through the running status of the train through which the parcel has been loaded.

Q7) Is there any time limit within which the parcel has to be collected?

Yes, there is a time limit specified within which the consignee has to collect parcel so as to avoid paying wharfage charges.

Q8) What are the documents needed at the time of booking?

You have to execute a document known as ‘Forwarding Note’ duly furnishing details of the consignments to be booked as well as details of the consignor and consignee. Besides this, an undertaking in the prescribed format shall be furnished stating that e-way bill will be generated and produced before taking delivery. However, if value of the consignment is less than Rs. 50,000/-, an undertaking to this effect shall be given by the consignor.

Q9) What is the time limit for booking of parcel?

Parcels can be booked upto 4 hours prior to the scheduled departure of the trains from that particular station.

Q10) Will the Railways book my parcel even if there is no direct train to the destination station?

Normally, parcel is booked in direct train to the destination.

Q11) What articles are prohibited for carriage as parcel?

Commodities listed in Red Tariff, offensive, contraband, dangerous, explosive, inflammables, etc. are prohibited for carriage as parcel.

Q12) What documents are required at the time of taking delivery?

Parcel Way Bill(PWB)/Luggage Ticket(LT) given to the consignor at the time of booking of the parcel alongwith e-way bill (if applicable) as specified in SN.9 above, are required before taking delivery at the destination.

Q13)Are there any maximum weight and dimensions specified by railway?

The maximum permissible weight and dimensions of any package/article which can be accepted for booking, are as under:

Maximum Weight Maximum Dimensions
Broad Gauge 150 Kgs 2.0 meters X 1.5 meters X 1.25 meters
Meter Gauge 150 Kgs 2.0 meters X 1.5 meters X 1.25 meters
Narrow Gauge 125 Kgs 1.5 meters X 1.07 meters X 1.00 meters

Q14) Can I book a parcel from any railway station?

As of now, parcel booking/delivery is allowed at around 750 stations over Indian railways.
Booking/delivery of parcel from these stations can be done in those passenger trains which have a scheduled stop of at least 05 minutes at that particular station.

Q15) Can I book my vehicles (two-wheeler, three-wheeler,four-wheeler) also?

Two-wheelers, tri-wheelers (for people with disabilities) and four-wheelers can also be booked through railway.

Q16) Can I book the whole parcel van?

Yes, a Parcel Van can be booked through placing indent at the Parcel office of the concerned station.

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Get In Touch

Contact Us

Contact Info

Phone: 139
Email: NR Cell
Complaint web-site: Rail Madad